Refund policy
Refund and Exchange Policy
At Watson & Co. Jewellery, we take pride in providing high-quality, lasting jewelry that our customers love. Please carefully review the following refund and exchange policy before making a purchase.
All Sales Are Final
- All sales are final. We do not offer refunds or exchanges on any of our products once an order has been placed.
Damaged or Defective Items
- In the unlikely event that you receive a damaged or defective item, please contact us within 48 hours of receiving your order at watsonjewelco@gmail.com.
- We will gladly assist you with a replacement or repair for any damaged or defective product, provided that the issue is reported within the specified timeframe.
- Please provide a clear photo of the damaged or defective item along with your order number when reaching out to us.
Lost or Stolen Packages
- Watson & Co. Jewellery is not responsible for lost or stolen packages that have been confirmed as delivered by the shipping carrier. If you believe your package has been lost or stolen, please contact the shipping carrier directly with your tracking information for assistance.
We value your satisfaction and are committed to resolving any concerns related to product quality. If you have any questions or need assistance with your order, please don’t hesitate to contact us at watsonjewelco@gmail.com.
Thank you for choosing Watson & Co. Jewellery!